Shipping

Shipping

New Zealand Shipping Costs

  • Shipping is free within New Zealand on orders $100 and over,
  • otherwise its a flat rate of $9.99 per order for standard shipping within New Zealand

International Shipping Costs

  • Australia flat rate $30.00
  • International flat rate $45.00

Shipping Locations

We deliver nationwide in New Zealand, we can also deliver to PO Boxes. We also deliver internationally.

Local Pickup

If you live in Canterbury, you can choose to pickup your order from our shop at 250b Annex Road, Middelton Christchurch. We will get in touch with you to let you know the order is ready to collect.

We are open Monday – Friday 9am – 5pm.

Shipping Timeframes – Within New Zealand

Goods will be dispatched within two days of confirmation of payment and will be delivered to the address provided, by a reliable New Zealand courier company.  Delivery to a New Zealand address is estimated to be 1-3 working days.

Estimated delivery times for rural delivery addresses is 5-6 days, depending upon location.

Please note that if the order is received when our office is closed, or on a Friday night, the delivery times may alter.  Where possible, you will be notified of any unexpected delays. 

Shipping Timeframes & Information – International

Current Shipping Estimates

  • Australia: 5+ working days from when your order is placed.
  • Europe and Elsewhere: 10+ working days.

*Note:  Estimated arrival dates may vary if your order is being delivered to an address outside of New Zealand due to circumstances outside of our control. You will be notified via email of any unexpected delays from our end.

Who we use to ship your order

NZ GST:

New Zealand Sales tax is not included in the price we offer internationally. We do not have the option to remove GST automatically on our current website platform so the pricing on the website is the actual price paid whether in New Zealand or overseas but the GST saved by exporting enables us to heavily subsidise shipping internationally. This still means on most parcels we lose money on shipping as the GST rebate is less than the actual shipping costs – we only ship using air or faster services including track and trace and insurance.

VAT and Customs Duty

When an order goes to a country other than New Zealand you will probably be charged duties and taxes that are beyond our control. You should check on any possible taxes or duties that the destination country government has in place before you order.

European Union:

  • Import VAT is payable on all internet shopping bought from outside the European Union (EU) where the value is above €10 / £7.
  • Customs duty is payable on imported goods with a value of €150 / £120, although payment is waived if the amount of duty is less than €10 / £7.
  • Customs duty is charged on most goods imported into the EU. The duty rates are set out in European Community Legislation and in the Customs Tariff, which classifies the goods and gives the rate of duty. The legislation applies to all member states of the EU. All non-EU goods imported into the UK are subject to import VAT.
  • The sheer volumes of goods that arrive each day have to be segregated into those that are chargeable and those that aren’t. There will be occasions when parcels are not correctly identified as chargeable. However, this does not mean charges were not due on previous imports.
  • If you are from the United Kingdom you should check out the “Shopping on the Internet” page put up by HM Revenue and Customs for details on importing into the UK.

Australia:

  • If your order is under $1000 AUD there will be no extra charges for your order. See the “When buying over the internet” page on the Australian Customs Service website.

Canada:

  • Customs duty is payable on imported goods with a value of over $150 NZD with a tax of 13% of the value of goods imported.
  • In Canada, Provincial Sales Taxes (PST) is also collected on most taxable imports valued at over $20 CDN entering Quebec, Manitoba and Saskatchewan. A handling fee of $8.50 CDN (Canada) per dutiable or taxable mail item is applied, with a possible $50 CDN from Canadian Customs.

USA:

  • The buyer is responsible for paying customs duties, if any.
  • Customs duty is payable on imported goods with a value of over $200 USD with a tax of 20% of the value of goods imported
  • Imported packages under $2000 USD entering the country through International Mail enter as Informal Entry and all paperwork and the USPS and Customs Service can handle processing. If the package does require payment of duty, Customs attaches a form called a mail entry (form CF-3419A), which shows how much duty is owed, and charges a $5 processing fee as well. When the post office delivers the package, it will also charge a handling fee.

If you would like further information please contact infor@thermatech.co.nz or use our contact page.

ORDER PROCESS: 

How your items get to you

  1. An order is placed by YOU on the Thermatech website.
  2. YOU will then receive an automatic email confirmation of your order showing the price you paid and your shipping addresses
  3. OUR Web Team collects the items in your order.

If an item you have ordered isn’t available because of system errors (everything still relies on human input and we’re not infallible) you will be advised via email about organising a substitution or cancellation. You will not be charged for any item we cannot send you. It is possible for such an email to end up in your spam/junk box so do keep an eye out after you place an order.

  1. YOUR order is packed and dispatched by OUR chosen couriers.
  2. YOU then will receive an email with track and trace details from the courier.
  3. YOU receive your order 😊